These Terms and Conditions apply to Entertainments and Events operated by Landmark Vehicle Hire Limited or Landmark Coaches Limited.
When making a booking, the customer identified as the “Lead Name” verifies that they are over the age of 18 years and have the authority to agree these Terms and Conditions on behalf of all members of their party.
These Terms and Conditions will apply once the customer has made a booking either by telephone, on-line or in person.
1. Payments
All trips must be paid in full at the time of booking unless advised that we are taking deposits.
2. Deposits
Where deposits are taken, it is the customers’ responsibility to ensure that the balance is paid in full by the due date. The deposit is non-refundable in the event that the outstanding balance is not received by the due date. Where the final balance is not received by the due date, we reserve the right to cancel the booking and offer the seats/tickets for resale.
3. Payment Plans
On some trips we may allow payments to be spread over a number of months. Where the terms of the Payment Plan are not met, we reserve the right to cancel the booking and retain any monies paid.
4. Cancellation by the Customer
In the event of cancellation by the customer, payments are not refundable unless the Company are able to resell the tickets. We will however allow you to transfer the tickets to a third party provided you advise us of the name/s of those travelling. We will, in some circumstances and at the absolute discretion of the Company, allow you to transfer your booking to another trip.
5. Cancellation by the Company
The operation of our advertised day trips is subject to there being a minimum number of bookings. On some occasions a day trip may have to be cancelled. Where this happens, we will try to give you (the Customer) as much notice as is reasonably possible. In the event that we have to cancel a trip, the Customer will be offered an alternative product or receive a full refund at their choice. Where we have to cancel a trip, we will make every effort to contact you using the contact details given, but do not accept any liability if we are unable to make contact.
6. Itineraries
Information provided in our brochures and on our website is usually published up to 12 months in advance and is correct at the time of going to print. The company accepts no liability for any alterations made by third party suppliers for changes to any times, entrance fees, dates or venues. We will use the route considered by us to be the safest and most direct. We do not accept any liability for delays which may lead to changes to the itinerary, route or destination on the day of travel and which are due to circumstances outside of our control, including, but not limited to breakdowns, road conditions, severe weather conditions etc. Our liability will be limited to returning you to your original departure point.
7. Theatre & Shows
We cannot guarantee the appearance of advertised performers at shows, festivals or concerts.
8. Pick Up Times
Passengers are requested to be at their Pick Up Point at least 5 minutes before the scheduled departure time in order to avoid any delay in the service and to allow time for all passengers to embark. Our coaches will depart at the scheduled time. No refunds will be given if you fail to arrive at the stated pick up time. We do not accept any liability for any additional travel or accommodation expenses or any other expenses incurred by you as a result of you missing the coach or bus on the return journey. Due to driver hours, and the convenience of the other passengers, the vehicle will depart at the time specified by the Office or Driver.
9. Seatbelts
All of our coaches are fitted with seatbelts (these being either Three Point or Lap Belts). The law requires that you must remain in your seat at all times whilst the vehicle is in motion. You are required to wear a seatbelt. Parents/Guardians are responsible for ensuring that children remain seated and wear seatbelts. We do not accept any liability for damage, injury or loss to or for any passenger as a result of any passenger standing up or moving around the vehicle whilst it is in motion.
10. Entrance Fees and Admission Charges
Ticket prices do not include meals, entrance fees etc. unless specifically stated on the individual advert.
11. Child Prices
Child prices refer to any young person under the age of 16 years on the date of travel. In some circumstances, we may need to change the age limit due to the requirements of a third party supplier. Where this happens it will be clearly stated on the individual advert. Children under the age of 3 years can usually travel for free if they do not require a seat on the coach. Check at time of booking. Some trips are “Adult Only” and where this happens, child prices are not advertised. The number of available child seats may be limited on each trip. We may ask to see proof of age.
12. Concessions
Concession prices refer to any person who is aged 60 years or over. We may ask to see proof of entitlement. Where they are available, the number of concessionary seats may be limited on each trip.
13. Special Offers and Promotions
All Special Offers and Promotions are subject to the Terms and Conditions of the offer or promotion in addition to these Terms and Conditions. Special Offers and Promotions may not be used in conjunction with any other Special Offer or Promotion. Special Offers and Promotions are subject to availability. The Company reserves the right to introduce or withdraw Special Offers and Promotions at any time and without notice.
14. Disabled Customers
Where available, we are happy to reserve the seats towards the front of the coach for the use of customers who have a Registered Disability or hold a Blue Badge. Some Day Trips may involve long journeys and/or long walks. Some visitor attractions may have steps and no lifts. You must be able to board the coach using the entrance steps. Please let us know about your disability when booking and we will let you know if the trip is suitable for you.
15. Wheelchairs, Scooters and Walking Frames
For safety reasons, wheelchairs, scooters and/or walking frames may not be carried in the passenger areas of the coach. They will however be stored in the luggage compartment subject to space being available. Please advise our staff at the time of booking.
Please note – Schedule 3 Scooters are not permitted for carriage under any circumstances.
Wheelchair and scooter users must be accompanied by someone who is able to take charge of the chair or scooter, and, where appropriate, dismantle and reassemble it, disconnect any batteries and load/unload it into the luggage compartment. No individual piece of equipment should weigh more than 15 kgs.
16. Buggies, Prams and Pushchairs
For safety reasons, buggies and pushchairs may not be carried in the passenger areas of the coach. They will however be stored in the luggage compartment subject to space being available. Please advise our staff at the time of booking.
17. Luggage
On our short break holidays, each customer may bring one suitcase weighing no more than 15 kgs and one piece of hand luggage with a maximum weight of 5 kgs.
18. Booster Seats
Where parents require their child to have a booster seat, it is the responsibility of the Customer to provide and fit these. Please advise our staff at the time of booking. We do not accept any liability for any damage or injury as a result of incorrectly fitted booster seats.
19. Transportation of Animals
Animals are not permitted to travel on our coaches with the exception of assistance dogs. We will however permit a guide dog for a blind person or a hearing dog for a deaf person to travel. Or we will permit an assistance dog which is a member of Assistance Dogs International (ADI) or The International Guide Dog Federation (GDF) to travel. We will need to see your membership card.
20. Smoking and Vaping
Smoking and/or vaping is not allowed on our coaches.
21. Consumption of Alcohol
The consumption of alcohol is not allowed on our coaches except with the express permission of the Company.
22. Mobile Phones
If you need to use a mobile phone whilst on-board the coach, please keep your conversation/s as quiet and as brief as possible to avoid distracting your driver and to minimise disturbance to other passengers.
23. Comfort Stops
Most of our coaches have on-board toilets, but where toilets are not provided on the vehicle, the driver will make comfort stops at his/her discretion. We do not guarantee the availability of toilet facilities due to operational reasons.
24. Transportation of Vulnerable Passengers
If any passenger is considered vulnerable and may pose a risk of harm to themselves or others, we must be advised at the time of booking. For the safety of all passengers, we reserve the right to deny boarding if a vulnerable individual is not adequately supervised by a trained professional or caregiver.
25. Late Arrivals
No refunds will be given if you fail to arrive at the stated pick up time. We do not accept any liability for any additional travel or accommodation expenses or any other expenses incurred by you as a result of you missing the coach or bus on the return journey. Due to driver hours, and the convenience of the other passengers, the vehicle will depart at the time specified by the Office or Driver.
26. Feeder Coaches
On some popular trips, we may use feeder coaches or mini buses to service the main coach.
27. Third Party Operators
We reserve the right to use the services of reputable third party coach operators for operational reasons.
28. Lost and Found Property
We would remind you not to leave any personal property unattended on the coach. Any property found on-board the vehicle must be handed to the driver for safe-keeping. The driver will hand in all items of found property to our office. If you have lost an item of property, you should contact our Offices between 10 am and 1 pm from Monday to Friday on 01462 733764 or by email to Lost Property and we will let you know if it has been found. You will be able to arrange a time and date to collect the item from our main Depot in Arlesey. If you are unable to collect your item, we can arrange for delivery by post or courier, but you will be required to pay for the delivery charges and a small administration fee before we despatch the item. Landmark Vehicle Hire Limited and Landmark Coaches Limited do not accept any responsibility or liability for your personal property.
29. Anti Social Behaviour
We do not allow any anti social behaviour on any of our vehicles. Any person who endangers the safety of the vehicle and/or the Driver or spoils the enjoyment for other passengers will be removed from the vehicle. In the unlikely event of this happening no refund/s will be given and we do not accept any liability for any additional travel or accommodation expenses or any other expenses incurred by any person as a result of being removed from the vehicle.
30. Limitation of Liability
We cannot accept responsibility or liability for any changes/amendments that any venues featured in our brochure, or detailed on our website, may make to their published programme of events. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions for any indirect, special or consequential loss, damage, costs, or expenses; or any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or other third party claims; or any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or losses caused directly or indirectly by any failure or your breach in relation to your obligations; or any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, and you otherwise suffer any damage or loss as a result of force majeure. In this booking, force majeure means any event which either we and/or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, unavoidable technical problems with transport, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, border restrictions or closures, fire and all similar events or circumstances outside of our control. Where liability is accepted it will be limited only to a refund of the ticket price paid in full and final settlement.
31. Complaints
In the unlikely event that you have cause to complain on the day of travel, we would ask that you advise us at the time, in order that we can try and put things right for you. In the first instance, the problem should be raised with the driver or our representative, who will try to remedy the situation. You may also wish to contact our Office during normal Office Hours or if it is outside of Normal Office Hours you may request that the driver supply you with our 24 hour Duty Manager’s telephone number who will do his/her best to remedy the situation. If you are still unhappy, you are asked to put your complaint in writing within 14 days of the date of the trip to: The General Manager, Landmark Vehicle Hire Limited, Unit 6, Arlesey Business Park, Mill Lane, Arlesey, SG15 6RF.
32. Acceptance of These Terms and Conditions
By booking and/or travelling on one of our Coach Trips, you will be subject to these Terms and Conditions once we have received your deposit and/or payment for the trip. You will be considered to have accepted these Terms and Conditions once we have received your deposit and/or any payment for the trip.
