1. Our Contract
These Terms and Conditions and General Instructions form the agreement/contract between you (The Customer) and ourselves (The Company).
The Company refers to the service provider, being either Landmark Vehicle Hire Limited or Landmark Coaches Limited. (Please refer to your invoice for the service provider).
The Customer will be considered to have agreed to these Terms and Conditions and be bound by these Terms and Conditions once they have accepted a seat on the service either verbally or in writing.
This contract and the Terms and Conditions within will take effect once The Customer has made the first payment to use The Service.
These Terms and Conditions will remain in force until the end of each academic year, unless cancelled by the Customer by giving three months written notice of cancellation.
2. Provision of Services
The Company will provide one seat per person per academic year (up to a maximum of 191 days) on either our 888/890 or our 889/891 bus service, on payment in advance of the appropriate ticket price as listed on our website and subject to our Terms and Conditions.
3. Term Dates
Term dates are as specified by Hertfordshire County Council “Academic Calendar” and cover up to a maximum of 191 days per academic year.
4. Code of Behaviour
The Customer will agree to their child (The Student) complying with our Code of Behaviour.
All Students will be required to comply with our Code of Behaviour.
The Company reserves the right to refuse travel to any person who fails to comply with our Code of Behaviour and will report any incidents to the appropriate authorities.
Failure to comply with our Code of Behaviour may lead to a temporary or permanent exclusion from the service.
5. Information
5.1. CCTV Cameras & Telematics
Please Note: CCTV cameras, recording and vehicle tracking facilities are fitted to our vehicles for the safety and security of the students. By making an application to use the service, or by using the service, you agree to our sharing any images with the School, Hertfordshire County Council, The DVSA, the Traffic Commissioners or the Police. In addition, we reserve the right to share these images with our insurers, brokers, Social Services and Public Health England if requested to do so.
Our Privacy Policy can be found at the bottom of this page.
5.2. Lost Property
It is up to the students to ensure that all belongings are taken with them at the end of each journey. The Company accepts no responsibility or liability for any items left on the bus or coach.
Our Lost & Found Property Department may be contacted from 10am–1pm, Monday to Friday on 01462 733764.
5.3. Vehicles
The Company reserves the right to use a vehicle of the type and seating capacity which it considers suitable for the route and this may change from day to day for operational reasons.
5.4. Pick Up Points
Students should be at the Pick Up Point at least 5 minutes before the advertised time. Our vehicles will depart at the advertised time and we accept no responsibility or liability for students missing the service as a result of arriving late.
The Company reserves the right to change pick up and/or drop off points at its absolute discretion due to operational reasons.
5.5. Damage and Vandalism to Vehicles
The Company reserves the right to invoice and/or make a claim against the parent or guardian of any student causing damage to our vehicle by an act of vandalism. This may include, but is not limited to, any downtime costs for the vehicle, the costs for replacement parts, labour costs, and the costs of hiring a replacement vehicle if necessary, together with any resulting legal costs incurred as a result. The Customer agrees to meet the costs of any such damage.
6. Pre-Paid Payment (Options 1 & 2)
The Customer is agreeing to purchase an annual ticket for travel on an 800 service route, whereby a seat will be available up to a maximum of 191 days per academic year, using either of the following options:
Option 1
The Customer is agreeing to purchase an annual ticket for travel on the service. This may be paid for by one annual payment in advance of the start of the academic year.
This payment will reserve one seat per person on the service.
This ticket is subject to three months written notice of cancellation should the Customer wish to cancel.
Option 2
The Customer is agreeing to purchase an annual ticket with the option of spreading the cost with a monthly payment plan.
This payment will reserve one seat per person on the service for the academic year, and The Company will allow The Customer to spread the payments in equal instalments over 10 agreed monthly payment dates.
Payments may be made by setting up a direct debit or by credit/debit card on or before each scheduled date.
PLEASE NOTE – By selecting this option, The Customer has agreed to purchase an annual ticket and spread the payments over 10 months. In the event of late payments, The Company reserves the right to withdraw your place on the bus, or reinstate it, subject to a late payment and/or administration charge for each late payment. In the event that the payment schedule is not kept up to date, the full remaining balance of the annual ticket will become liable for payment by The Customer.
This payment will reserve one seat per person on the service.
This ticket is subject to three months written notice of cancellation should the Customer wish to cancel.
7. Single Journey Payment
Option 3
Students who do not have a prepaid seat may be allowed to travel subject to there being spare seats at the full single journey charge.
8.1. Late Payments
Late monthly payments may result in the student being removed from the passenger list, and The Company reserves the right to make a late payment and/or administration charge to cover our administration costs for each late payment.
The Company cannot guarantee continued seat availability for any student removed from the passenger list.
8.2. Non Payment
Students for whom payment has not been received may travel on the service at the absolute discretion of The Company at the daily single journey rate (subject to seat availability).
9. Breaches of our Code of Behaviour
The Company will not issue refunds or credits where a student is temporarily or permanently removed from the service due to breaches of our Code of Behaviour.
Where this occurs, The Customer will be subject to our three-month notice period, even though the student will be unable to access the service.
In the event of a permanent exclusion, the notice period will take effect from the first day of exclusion.
10. Terms & Conditions
These Terms and Conditions apply once your application to use the service has been accepted by the Company, whether verbally or in writing, and the first payment has been received.
The Company is unable to give any refund for failure to provide a service due to unforeseen and exceptional circumstances caused by outside influences beyond our control. Where liability is accepted, it will be limited to no more than an amount equal to any unused days already paid in advance.
Except where otherwise expressly stated in these Terms and Conditions, The Company will not be liable to pay compensation or refund any monies paid by you if our contractual obligations are affected by any event which we could not, even with all due care, foresee or avoid. These events can include, but are not limited to: war, threat of war, civil strife, terrorist activity and its consequences, riot, acts of any government or other national or local authority (including port or river authorities), industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, adverse or severe weather, epidemic or pandemic, sea, ice and river conditions, road closures, breakdowns, and all similar events outside and beyond our control.
The Company does not accept any liability for any damage, loss, or injury caused to any persons as a result of a passenger standing up, moving around, or misbehaving whilst the vehicle is in motion. It is the parent’s and/or guardian’s responsibility to ensure that all students remain seated, wear seat-belts at all times, and behave appropriately.
11. Cancellation Policy, Notice Period and Breach of Contract
The Customer is required to give The Company three months’ notice in writing if they wish to cancel the contract. This will take effect from the date we receive the notice.
Customers who pay for an annual ticket (Option 1) will be refunded any outstanding unused days, less the three-month notice period.
Customers who pay monthly (Option 2) will be required to settle the outstanding three-month notice period in full, or at the absolute discretion of The Company, may be permitted to spread the cost over three equal monthly payments.
Three months’ notice will be required if the student moves house, moves away from the area, moves school, or for any other reason that they no longer wish to use the bus service.
Please Note – Cancellation of a Direct Debit without written notice does not constitute notice of cancellation within these Terms and Conditions and will be regarded as a breach of contract, at which point the Customer will become liable to pay the balance for the full academic year.
The Company reserves the right to take recovery or legal action to recover fees for the remainder of the full academic year. Where this occurs, and in the event that debt collection or legal action is taken, The Company and our agents will also seek to recover late payment fees and all legal and recovery costs incurred.
Please Note – The details of the outstanding debt may also be passed as a marker to Credit Reference Agencies and may affect your future credit rating and your ability to obtain future credit.
12. COVID-19
Additional requirements have been introduced as a result of COVID-19.
Throughout the COVID-19 pandemic, bus services continue to operate routes within government guidelines.
13. Comments, Complaints & Modifications
13.1 Comments or Complaints
Should be made in writing or by email:
Landmark Vehicle Hire Limited or Landmark Coaches Limited
Unit 6,
Arlesey Business Park,
Mill Lane,
Arlesey, SG15 6RG
Email: 800@landmarkhire.com
Telephone: 01462 733764
13.2 Modifications
We (The Company) reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a modification is material, we will try to give at least 28 days’ notice before any new Terms take effect by publishing the details on our website. What constitutes a material change is at our absolute discretion.
These Terms and Conditions are under the sole jurisdiction of the English Courts.
Where the Bus Service continues to operate, and from 19th March 2020:
PLEASE NOTE – The Company is unable to issue refunds or credits if your child is unable to attend school as a result of sickness, self-isolation requirements, or in the event that the school is affected by a national or local lockdown or tier restrictions resulting in temporary or ongoing closure of the school or area, and/or if restrictions are imposed for any reason where the school will not permit your child to attend.
