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FAQ

Who we are

We are a family owned and family managed coach hire company that have been operating since 1993. We are based on the Hertfordshire/Bedfordshire Border.

How do I book a trip?

You can book a trip either online using this website or by calling our Tour Department.

Booking Online

You can view our current available trips by selecting the Excursions and Holidays page. If you select the trip that you are interested in, you will be able to view the itinerary for the trip and will be able to select BOOK NOW. If you are using our online booking system for the first time, you will be invited to create your own account. You will then be able to use this account for all future bookings.

Our online booking service is available 24 hours a day, 365 days of the year.

What can I do with my account?

Using your online account, you can book, pay for and review your day trips and holidays. You can change your address, contact details, email address etc and you can reset your password.

Telephone Booking

Our Tour Department is open daily from 9am to 4.30pm. Our friendly travel advisors will be happy to offer advice and discuss your requirements with you.

Call 01462 733764 or 07766 476488

What if I need to cancel my booking?

Please try to give us as much notice as possible if you wish to cancel your booking. In the event that you wish to cancel your booking, please call our Tour Department on 07766 476488. All payments made are non refundable unless we are able to resell your seats. We will only attempt to sell your seats after all of our remaining seats have been sold.

What if you cancel my booking?

The operation of our advertised day trips is subject to there being a minimum number of bookings. On some occasions a day trip may have to be cancelled. Where this happens, we will try to give you (The Customer) as much notice as is reasonably possible. You will be refunded any payments you have made for Coach Travel.

Can I reserve particular seats?

Requests for certain seats can be made at the time of booking, .and we will do our best to accommodate your request. Seat allocations are made on a first come first served basis and are dependent upon customer mobility. We reserve the right to change your seat and allocate you a different one for operational reasons. On single bookings, we reserve the right to alter your seating in order to maximise seating capacity. We accept no liability for any changes made.

Can you accommodate my wheelchair, mobility scooter or walking frame?

For Safety reasons, wheelchairs, scooters and/or walking frames may not be carried in the passenger areas of the coach. They will however, be stored in the lockers subject to space being available. Please advise our staff at the time of booking.

Wheelchair and Scooter users must be accompanied by someone who is able to take charge of the chair or scooter, and, where appropriate, dismantle and reassemble it, disconnect any batteries and load/unload it into the luggage compartment.

No individual piece of equipment should weigh more than 15 kgs.

Can you accommodate my buggy or pushchair?

For Safety reasons, buggies and pushchairs may not be carried in the passenger areas of the coach. They will however, be stored in the lockers subject to space being available. Please advise our staff at the time of booking.

General Liability

Wheelchairs, scooters, walking frames, buggies, pushchairs or other similar equipment are carried at the Customers Own Risk and we do not accept any liability for any damage whilst stored in the luggage compartment (lockers).

Do you provide booster seats for children?

Where booster seats are required for children, it is the responsibility of the Customer to provide and fit these. Please advise our staff at the time of booking.

Can I bring a dog?

Unfortunately we are unable to allow you to bring a dog with you, with the following exceptions:

  1. We will allow a Guide Dog for a blind person or a Hearing Dog for a deaf person to travel.
  2. We will allow an assistance dog which is a member of Assistance Dogs International (ADI) or The International Guide Dog Federation (GDF) to travel.

Can I smoke or vape?

Smoking and/or vaping is not allowed on our coaches at anytime.

Terms of Service

Please read our UK and Continental Day Trips & Short Break Holidays Terms of Service.

Why choose Landmark Coaches

Competitive Quote

We use the latest Coach Manager software to give you the most Competitive Quotation.

Vast Range of Coaches

We have a vast range of Standard and Executive Coaches, Midi Coaches, and Full Size Coaches.

Health & Safety

We follow a strict set of guidelines for Health and Safety which is governed by our Code of Safety Practice.

Vehicle Tracking Systems

We use the latest tracking systems – ideal if you want to know if the Coach is delayed by traffic congestion.

Multi-lingual Staff

We have English and multi lingual speaking staff available.

Best Local Drivers

We only employ the best local drivers.

30 years in Business

We are – Family Owned – Family Run – and we have been operating for nearly 30 years.

View Before Booking

We are happy for you to view our vehicles at any time BEFORE you make a booking.

Testimonials

Feedback from customers like you...

  • Emma Standen
    Bedford College

    Just a quick message to thank you so much for helping me out with a last minute coach to London. You made the 60 odd... Read more

  • George Thorby
    The George Thorby Orchestra

    Thank you for your excellent service from the first part to the last, and a very special thank you to your driver, nothing was too... Read more

  • Kirk

    Just a quick email to say how grateful we were for the efficient and friendly service you provided on Saturday 15th Feb. Andy, the driver,... Read more

  • Lorraine Vogel
    School Business Manager, De-Havilland School

  • Emma Kearns

    i just want to say thank for helping me with a query i had regarding getting ripped off by another coach company. You did not... Read more

  • Jo Renfrew

    Lovely coaches and top class service.

  • Chris Stanley

    We have been using Landmark Coaches for a significant amount of time. The buses are always clean and the drivers we have had have all... Read more

  • Susan Mellor

    I just wanted to record our very grateful thanks to our driver who kindly dropped off some of our passengers at Stevenage Railway Station, so... Read more

  • Leesa Lane-Denton

    Fantastic Company - Great Trips and such fun.

  • Jonathon Muir
    EMS Stairlifts

    Landmark have Consistently given us great service over many years. Reliable, friendly and the drivers are always helpful with loading bags, but more importantly, they... Read more

Quick Quote

Coach / Minibus Private Hire

For a quote, please complete the form and one of our team will get back to you shortly.

  • The quote that we give you is the price that you pay.
  • We use the latest Coach Manager software to give you the most Competitive Quotation.
  • Read our Price Promise for further details.
  • For further details about any of our products or services or for booking enquiries – please feel free to contact us to discuss your requirements.

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    • cpt
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