Damage and Vandalism to Vehicles
Landmark Vehicle Hire Limited and Landmark Coaches Limited reserves the right to make a claim against the parent or guardian of any student causing damage to our vehicle by an act of vandalism. This may include any downtime costs for the vehicle, the costs for replacement parts, labour costs and the costs of hiring a replacement vehicle if necessary together with any resulting legal costs incurred as a result.
Please Note: CCTV cameras and recording facilities are fitted to our vehicles for the safety and security of the students. By making an application to use the service, or by using the service you agree to our sharing any images with the School, Hertfordshire County Council, The DVSA, the Traffic Commissioners or the Police. In addition, we reserve the right to share these images with our insurers, brokers and Social Services if requested to do so.
It is up to the students to ensure that all belongings are taken with them at the end of each journey. The Company accepts no responsibility or liability for any items left on the bus or coach.
The Company reserves the right to use a vehicle of the type and seating capacity which it considers suitable for the route and this may change from day to day for operational reasons.
Pick Up Points
Students should be at the Pick Up Point at least 5 minutes before the advertised time. Our vehicles will depart at the advertised time and we accept no responsibility or liability for students missing the service as a result of arriving late.
Additional safety requirements have been introduced as a result of COVID-19. PLEASE NOTE that we are unable to issue refunds or credits if your child is unable to attend school as a result of sickness, self isolation requirements or in the event that the school is affected as a result of national or local lock-down resulting in temporary closure of the school or area.
These Terms and Conditions apply once your application to use the service has been accepted by the Company whether verbally or in writing.
Landmark Vehicle Hire Limited and Landmark Coaches Limited are unable to give any refund for failure to provide a service due to unforeseen and exceptional circumstances caused by outside influences which are beyond our control.
Except where otherwise expressly stated in these Terms and conditions, we will not be liable to pay you compensation or refund any monies paid by you if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse or severe weather. Epidemic or pandemic, sea, ice and river conditions and all similar events outside and beyond our control.
We do not accept any liability for any damage, loss or injury caused to any persons as a result of a passenger standing up, moving around or misbehaving whilst the vehicle is in motion. It is the parent and/or guardians responsibility to ensure that all students remain seated, wearing seat-belts at all times and behave appropriately.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a modification is material, we will try and give at least 28 days notice to any new Terms taking effect by publishing the details on our website at www.landmarkhire.com. What constitutes a material change is at our absolute discretion.
Cancellation Policy, Notice Period and Breach of Contract
The Customer is required to give Landmark Vehicle Hire Three Months Notice in writing if they wish to cancel the contract. This will take effect from the date we receive the notice. Parents who pay for an annual ticket will be refunded any outstanding unused days, less the three months notice period. Parents who pay monthly will be required to continue payments until the end of the three month notice period.
Please Note – Cancellation of a Direct Debit without written notice does not constitute Notice of Cancellation and will be regarded as a Breach of Contract. Landmark Vehicle Hire Limited or Landmark Coaches Limited reserves the right to take legal action to recover fees for the remainder of the full academic year where this occurs. In the event that legal action is taken, The Company will also seek to recover late payment fees and all legal and recovery costs incurred.
Comments or Complaints – Should be made in writing or by email:
Landmark Vehicle Hire Limited or Landmark Coaches Limited
Arlesey Business Park
Telephone: 01462 733764